Streamlining Field Operations and Cutting Costs with Knox Manage

The Challenge: High Costs, Distractions, and Zero IT Resources

JusClean Services Pte Ltd, a rapidly growing commercial cleaning service provider, faced significant operational hurdles in equipping its field staff with reliable mobile technology. They needed devices to manage tasks, schedules, and client communications, but their existing approach led to inefficiencies and soaring costs.

The core pain points identified by the JusClean management team were:

• Distraction & Productivity Loss: Employees were routinely distracted by non-work-related applications on their work devices, directly impacting on-site productivity.
• Uncontrolled Data Usage: Excessive data consumption due to unrestricted app access was driving up monthly operational costs.
• Expensive EMM Attempts: JusClean initially explored using Google’s built-in device policies but quickly realized this required costly Google Workspace accounts for every field team member—accounts that included unnecessary features. This proved to be prohibitively expensive.
• Lack of IT Support: The company operated without dedicated IT staff, meaning device issues required complex, time-consuming interventions that they were ill-equipped to handle.
• No Field Visibility: Management had no reliable means of tracking the location of field workers, making schedule adherence and real-time support difficult.

The Solution: Targeted Profiles and Instant Remote Support via Knox Manage

Our managed service provision designed and implemented a tailor-made Enterprise Mobility Management (EMM) solution using Samsung Knox Manage on new Samsung devices, ensuring a perfect fit for JusClean’s diverse workforce profiles and minimal overhead.

The strategy focused on optimizing devices for their specific role:

1. Role-Based Profiles and Device Control

Knox Manage allowed for the creation of distinct user profiles, ensuring that each employee received only the tools necessary for their job:

• Field Team (Cleaners): Devices were placed into a strict Kiosk Mode, limiting access to only four essential work applications. This eliminated distractions, severely restricted unnecessary data usage, and simplified the user experience, making the devices incredibly easy to use.
• Office Team: Office workers were given more flexible device access based on an app Blacklist policy. This maintained security and control while allowing the freedom needed for administrative tasks.

2. Cost-Effectiveness

By leveraging Knox Manage’s licensing, JusClean avoided the unnecessary expense of full Google Workspace accounts for the entire field team, meeting their core device control needs efficiently.

3. Proactive Remote Troubleshooting

A critical feature implemented was the use of Knox remote support. This capability allowed the MSP’s support team to remotely connect and take control of any field cleaner’s device instantly with permission . This meant:

• Immediate rectification of device or application issues.
• Elimination of costly device swaps or lengthy on-site troubleshooting.
• Effective replacement for an in-house IT resource.

“Kubernex’s service and response rate have been outstanding. If there’s an issue, their remote support team jumps right in and fixes it—fast. The real value is the control; ensuring every device is a focused work tool, eliminating distractions and saving us over 30% on unnecessary costs. That’s real ROI.”

— Kelvin, JusClean Services Pte Ltd

The Outcome: 30%+ Cost Savings and Elevated Employee Satisfaction

The successful deployment of Samsung devices managed by Knox Manage transformed JusClean’s mobile operations, delivering tangible and immediate results:

Benefit
Significant Cost Reduction	JusClean achieved a cost saving of more than 30% compared to the initial plan to equip all employees with full Google Workspace licenses.
Increased Productivity	The use of Kiosk Mode on field devices ensured workers remained focused, directly translating to higher productivity.
High Employee Satisfaction	Workers appreciated the simplicity and ease of use of their new, focused devices. For management, the instant, reliable remote support minimized downtime and frustration.
Operational Efficiency	JusClean gained the ability to remotely track and support their entire fleet, providing management with better visibility and a path for scaling their operations without adding dedicated IT staff.

By partnering with our MSP and strategically deploying Samsung Knox Manage, JusClean Services Pte Ltd successfully overcame their device management challenges. They achieved full control over their mobile fleet, maximized operational efficiency, and realized substantial cost savings, setting a strong foundation for future growth.

To see a walkthrough of one of the key features mentioned, you can watch this: Intro to Knox Remote Support